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Questions about a booking, or a hotel you would like listed? Our team reads every message and replies within a working day.
Send us a message
Listing a hotel. Our team comes and sees every property before it
goes live. Tell us the hotel name, where it is and roughly how many rooms, and we
will take it from there.
Who picks this up
Straight to the desk that can answer it
Bookings and stays
Changes, cancellations, a room that was not what you booked. Have your reference to hand and we can pull the whole record up in seconds.
Same working day
Payments and refunds
Charges, receipts and money owed back. Refunds run through the same provider that took the payment, so they land on the card you used.
Within 2 working days
Hotels and partners
Listing a property, press, or anything commercial. A member of the team will arrange to come and see the hotel.
Within 3 working days
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